A Pending transaction is an authorised payment but still awaiting confirmation by Mastercard. All newly made transactions will appear as “Pending”.
Typically, when a successful transaction appears as “Pending”, the funds are held until Mastercard has given the confirmation to clear the transaction. This will take a maximum of 7 days from your date of purchase to be confirmed, and by then we will release the funds via Mastercard to the merchant which you made your purchase with.
A declined transaction could also appear as “Pending”. When this happens, the transaction will not be cleared by Mastercard and the amount will be reversed back to your YouTrip account within 7 days.
In some rare cases, we may receive confirmation of Pending transactions only after 7 days. In such cases, the original transaction will be marked as expired, followed by a new transaction record with the confirmed transaction amount. You can also reach out to our support team for further clarification if necessary.
For transactions made outside the 10 stored currencies in your YouTrip account, the exchange rate may change slightly after the transaction is confirmed. You can refer to this article to find out more.