Fraudulent transactions may occur when a card is compromised by an unauthorised user via the following means:
- Stole a physical card
- Cloned a card when physical transactions were performed at merchants and/or ATMs.
- Gained access to card details when transactions were performed at shops and/or websites with poor security infrastructure.
- Obtained card details which were shared offline and online (e.g. email/ social media).
- Successfully managed to mislead and/or convince victims to conduct transactions on their behalf
Our article How does credit & debit card fraud happen? provides further information on such incidents, along with some useful prevention tips.
If you notice an unfamiliar transaction in your account, read our FAQ article What should I do if there are unfamiliar transactions in my YouTrip account? on what you should do next.
If you're sure that you did not make the transaction, temporarily lock your card using the YouTrip app and contact our Customer Experience Team via firstname.lastname@example.org immediately or give us a call at +65 6904 9334 (between 9 am to 6 pm daily) instead.