As part of our review process, we may write in to you to verify certain transaction activity.
There’s likely nothing wrong with your account, but this is just a routine check that we’re legally obligated to perform.
We appreciate your patience and cooperation in helping us with the verification.
If in doubt about the authenticity of an email you've received, don't share any personal or account information first but give us a call at +65 6904 9334 (between 9 am to 6 pm daily) instead.