If you have to cancel or make amendments to your travel policy, kindly reach out to our partner insurer, HL Assurance Pte. Ltd, directly at service@hlas.com.sg (with your policy number included in the subject header) in order for them to guide you further on the next steps.
All refund updates will be given via email. You can also call them at +65 67020202 (9 am to 6 pm from Monday to Friday) to check on your refund status.
If you require any travel and emergency assistance, please contact their 24-hour Emergency Hotline at +65 69226009.