As regulated by the Monetary Authority of Singapore, the maximum limit your YouTrip wallet can hold at any point in time is S$5,000 – regardless of the currencies this value is held in.
There are, however, situations that can cause your wallet to exceed this limit. For example, if you receive refunds due to a change in travel plans, or a certain currency in your wallet appreciates in value.
When this happens, we’ll automatically refund any excess cash above the S$5,000 limit to the most recent card you used for top-ups. No action is required from you, and you’ll see the refund reflected in your card or bank statement within 5 to 10 business days.
You may notice that we refund a slightly higher amount to you, rounded up to the nearest 10 dollars. This is to ensure that in the event of currency fluctuation, your foreign currency balance does not cause your total YouTrip balance to exceed the limit unintentionally.
Why are you refunding in Singapore Dollars (SGD)?
We’re processing refunds in SGD so that you’ll not be subjected to any foreign currency conversion fees or markups as set by your bank or card issuer.
What rates are you using to convert my balance to SGD?
We’re using our real-time and competitive YouTrip Wholesale Exchange Rates to convert your balance to SGD at the time of refund.