Here are some common reasons why you may find yourself unable to make or receive a transfer:
Receiver has exceeded transaction limit
The current annual transaction limit is S$30,000 (or equivalent in other currencies). If a transfer causes the receiver to exceed this limit, you won't be able to make a transfer.
Receiver has exceeded daily wallet limit
At any point of time, you can hold a maximum of S$5,000 (or equivalent in other currencies) in your YouTrip wallet. If the amount you wish to send causes the receiver's wallet to exceed the daily limit, the transfer will not go through.
Receiver's account is not eligible for transfers
If the receiver has locked their card or has had their account suspended, they will not be eligible to receive money in theirYouTrip account.
Receiver has a different phone number registered with YouTrip
If the receiver has changed their phone number or has a different number registered to their YouTrip account, you may not be able to locate them in your contact list to make a transfer. Enter their registered mobile number instead to make the transfer.