Your YouTrip card will be valid till the last day of the month of expiry, as reflected on the card. For example, if your card expiry is displayed as 06/22, it'll be valid up till 30 June 2022, 2359hrs.
If your card is expiring soon, you will receive a renewal card from us at no cost. Here's how to get your new card.
1) Request for a renewal card through the YouTrip app
Tap the banner on the app homepage indicating that your card is expiring, which will be displayed within 40 days of your current card's expiry date. You'll then be prompted to verify your residential address.
2) Verify or update your residential address
If the address displayed is still your current residential address, tap "Yes, it's correct" to confirm your renewal card request. Your new card will be sent to this address within 7-12 working days.
If you need to edit your residential address, tap "I've got a new address" instead. Tap on the Settings tab, followed by Personal Information to update your address. Refer to this page for full instructions on updating your residential address.
3) Activate your new card through the YouTrip app
Upon receiving your new card, you'll need to activate it via the YouTrip app before you can start using it. Tap on the banner on your homepage to activate your new card by entering your new Y-number. Once activated, your old card will then automatically be disabled.
