Fraud & Scam
- What should I do if there are unrecognised transactions in my YouTrip account?
- What do I do if I'm a victim of fraud or scam?
- What is a Kill Switch and how do I activate it?
- What should I do if I lose my Physical YouTrip card?
- How do I report transactions that I don’t recognise through the app?
- What is a chargeback and when should I request it?
Signing Up & Activation
- What can I do if I do not receive my Physical card?
- How do I sign up for a YouTrip account using SingPass MyInfo?
- I’m a Foreigner, can I apply using SingPass MyInfo?
- How do I sign up for a YouTrip account manually?
- I am unable to sign up, what should I do?
- Why do I need to submit my ID documents?
Spending With YouTrip
- What should I do if I have an issue with a transaction?
- Why am I charged twice when paying for petrol in Malaysia?
- How do I use my YouTrip card?
- What are some platforms that cannot accept payments with YouTrip?
- Can my YouTrip card be used for public transport?
- Can I use my YouTrip card for public transport rides outside of Singapore?
Managing My YouTrip Account
- How do I update my phone number?
- Where can I find my card’s Y-number?
- How do I renew my expiring Physical YouTrip card?
- How do I top up my YouTrip wallet?
- How do I top up my YouTrip wallet with a credit or debit card?
- How do I top up my YouTrip wallet with PayNow?
Exchanging Currencies
ATM Withdrawals
- Can I withdraw cash from local and overseas ATMs with my YouTrip card?
- How are the ATM withdrawal fees calculated?
- When does my free ATM quota reset and can I carry it forward to the next month?
- How are ATM fees refunded?
- Why was my ATM withdrawal declined?
- What should I do when my card has been retained by an ATM?
Local Transfers
- Is my YouTrip balance refundable?
- How do I withdraw funds back to my own account?
- Can I withdraw my funds into a different or someone else's account?
- How does YouTrip calculate the available balance to be withdrawn?
- What happens if I don't have an existing PayNow account for withdrawals?
- How do I change my bank withdrawal limit?
Overseas Transfers
- How do I transfer money overseas?
- What are the countries and currencies supported for overseas transfers?
- How long will an overseas transfer take?
- How do I add or delete a recipient?
- Can I make a change to the recipient details after submitting?
- How do I know when the transfer is completed?
Mobile Payments
- How do I add my YouTrip card to Apple Pay and Google Pay?
- Can I add my Physical or Virtual card to Apple Pay and Google Pay?
- What devices can I use to add my YouTrip card to Apple Pay and Google Pay?
- How to remove or change my YouTrip card from Apple Pay and Google Pay?
- Why is my Apple Pay or Google Pay suspended?
- Any extra fees for using my YouTrip cards via Apple Pay or Google Pay?
Virtual Card
- What is YouTrip Virtual Card?
- Do I need to wait for my Physical card before I can activate and use my Virtual card?
- If I lock my Physical card on the app, does this lock my Virtual card as well?
- How can I tell if the transaction was made from my Virtual or Physical card?
- How do I pay using Virtual card?
- Can I use a Virtual card at an ATM?
Fees
- What are the fees involved in using a YouTrip account?
- Is there any fee for getting a YouTrip card?
- Is there any processing charge when I top up my account?
- Are there transaction fees charged for currency exchange?
- Is there any fee for ordering a Physical replacement YouTrip card?
- Is there any annual fee for my YouTrip cards?
Security
- What is 3D Secure and how do I use it?
- Why is my card suspended?
- Why is my account suspended?
- Why do I have to replace my card?
- Why do I have to verify my ID or other documents/information?
- Is my data safe with YouTrip?
About YouTrip
- What is YouTrip and how does it work?
- What’s new with YouTrip 2.0?
- Where is my money stored?
- Is the YouTrip card a credit card?
- Is there any age or income requirement?
- Where can the YouTrip cards be used?