About YouTrip
- What is YouTrip and how does it work?
- Where is my money stored?
- How many currencies are supported on YouTrip?
- What are some platforms that cannot accept payments with YouTrip?
- Is my YouTrip card an EZ-Link card?
- How do we make money?
Sign up & Activation
- How do I sign up for a YouTrip account?
- Should I use MyInfo when signing up for a YouTrip account?
- Why do I need to re-submit my application?
- What can I do if I do not receive my card?
- How long does it take for my YouTrip card to be delivered to me?
- How do I activate my YouTrip card?
Managing YouTrip account
- Where can I find my card’s Y-number?
- Can I get refunds for expenses related to travel disruptions caused by the COVID-19 pandemic?
- What happens if my account balance goes above the maximum limit?
- Can GrabPay Mastercard be used for top-ups to YouTrip?
- How to log in to YouTrip app?
- Can I use an overseas bank card in another currency to top up my YouTrip account?
Exchanging currencies with YouTrip
Spending with YouTrip card
- What is 3D Secure and how do I use it?
- Can I use my YouTrip card to make donations to charity?
- What should I do if I have an issue with a transaction?
- Can I use my YouTrip card for public transport rides outside of Singapore?
- How can I get more information on my public transport transactions?
- Why was my transaction reversed?
ATM withdrawals
Fees
- What are the fees involved in using a YouTrip account?
- Is there any processing fee when I top up my account?
- Is there any fee for ordering a replacement YouTrip card?
- Are there transaction fees charged for currency exchange?
- Is there any annual fee for my YouTrip card?
- Is there any fee for getting a YouTrip card?
Security
- Is my data safe with YouTrip?
- Is my YouTrip balance refundable?
- Where can I download the transaction dispute and chargeback form?
- How do I get a replacement card due to lost, damaged or faulty chip?
- What happens if I lose my mobile phone and YouTrip card?
- What should I do if I lose my YouTrip card?