About YouTrip
- What is YouTrip and how does it work?
- How many currencies are supported on YouTrip?
- What’s new with YouTrip 2.0?
- Where is my money stored?
- Is the YouTrip card a credit card?
- Is there any age or income requirement?
Signing Up & Activation
- How do I sign up for a YouTrip account?
- Should I use MyInfo when signing up for a YouTrip account?
- Why do I need to submit my ID documents?
- Why do I need to re-submit my application?
- Why is my account not approved yet?
- How long does it take for my YouTrip card to be delivered to me?
Exchanging Currencies
Spending With YouTrip
- How do I use my YouTrip card?
- What are some platforms that cannot accept payments with YouTrip?
- What should I do if I have an issue with a transaction?
- What can I do if I have insufficient amount during my trip?
- Can my YouTrip card be used for public transport?
- Can I use my YouTrip card for public transport rides outside of Singapore?
Virtual Card
- What is YouTrip Virtual card?
- Do I need to wait for my Physical card before I can activate and use my Virtual card?
- If I lock my Physical card on the app, does this lock my Virtual card as well?
- How can I top up my Virtual card?
- How can I tell if the transaction was made from my Virtual or Physical card?
- How do I pay using Virtual card?
Mobile Payments
- How do I add my YouTrip card to Apple Pay?
- Can I add my Physical or Virtual card to Apple Pay?
- What devices can I use to add my YouTrip card to Apple Pay?
- What if I am unable to add my YouTrip cards via Apple device?
- How to remove or change my YouTrip card from Apple Pay?
- Any extra fees for using my YouTrip cards via Apple Pay?
ATM Withdrawals
- Can I withdraw cash from local and overseas ATMs with my YouTrip card?
- How are the ATM withdrawal fees calculated?
- When does my free ATM quota reset and can I carry it forward to the next month?
- How are ATM fees refunded?
- What happens if my transaction currency wallet balance is insufficient for withdrawal?
- What is Dynamic Currency Conversion (DCC)?
Managing My YouTrip Account
- How to log in to YouTrip app?
- Where can I find my card’s Y-number?
- How do I renew my expiring Physical YouTrip card?
- How do I top up my YouTrip wallet with a credit or debit card?
- How do I top up my YouTrip wallet with PayNow?
- Why is my top up not successful?
Fees
- What are the fees involved in using a YouTrip account?
- Is there any fee for getting a YouTrip card?
- Is there any processing charge when I top up my account?
- Are there transaction fees charged for currency exchange?
- Is there any fee for ordering a Physical replacement YouTrip card?
- Is there any annual fee for my YouTrip cards?
Security
- How do I know if the email I have received from YouTrip is genuine?
- What is 3D Secure and how do I use it?
- Why is my account suspended?
- Why do I have to replace my card?
- Why do I have to verify my ID or other documents/information?
- Is my data safe with YouTrip?