About YouTrip
- What is YouTrip and how does it work?
- Where is my money stored?
- How many currencies are supported on YouTrip?
- How does the YouTrip Referral Programme work?
- How do I purchase Travel Insurance on YouTrip?
- How can I check the YouTrip app status?
Sign up & Activation
- How do I sign up for a YouTrip account?
- Can I self-collect my YouTrip card?
- Should I use MyInfo when signing up for a YouTrip account?
- Why do I need to re-submit my application?
- What can I do if I do not receive my card?
- How long does it take for my YouTrip card to be delivered to me?
Managing YouTrip account
- How do I request for a travel refund if I need to cancel or amend my policy?
- How do I request a travel claim?
- How do I view my YouTrip transaction statements?
- How do I renew my expiring YouTrip card?
- How do I update my residential address?
- How do I update my email address?
Exchanging currencies with YouTrip
Spending with YouTrip card
- Why is my top up not successful?
- How do I redeem deals on YouTrip Perks?
- What are some platforms that cannot accept payments with YouTrip?
- Can I use my YouTrip card to make donations to charity?
- What should I do if I have an issue with a transaction?
- Can I use my YouTrip card for public transport rides outside of Singapore?
ATM withdrawals
Fees
- What are the fees involved in using a YouTrip account?
- Is there any processing charge when I top up my account?
- Is there any fee for ordering a replacement YouTrip card?
- Are there transaction fees charged for currency exchange?
- Is there any annual fee for my YouTrip card?
- Is there any fee for getting a YouTrip card?
Security
- How do I know if the email I have received from YouTrip is genuine?
- What is 3D Secure and how do I use it?
- Why is my account suspended?
- Why do I have to replace my card?
- Why do I have to verify my source of funds?
- Why do I have to verify my ID or other documents/information?