About YouTrip
- What is YouTrip and how does it work?
- Where is my money stored?
- How many currencies are supported on YouTrip?
- What are some platforms that cannot accept payments with YouTrip?
- Is YouTrip card an ez-link card?
- How do we make money?
Sign up & Activation
- How do I sign up for a YouTrip account?
- Why do I need to re-submit my application?
- What can I do if I do not receive my card?
- How long does it take for my YouTrip card to be delivered to me?
- How do I activate my YouTrip card?
- Why is my account not approved yet?
Managing YouTrip account
- Can I get refunds for expenses related to travel disruptions caused by the COVID-19 pandemic?
- What happens if my account balance goes above the maximum limit?
- Can GrabPay Mastercard be used for top-ups to YouTrip?
- How to log in to YouTrip app?
- Can I use an overseas bank card in another currency to top up my YouTrip account?
- How do I top up my YouTrip account?
Exchanging currencies with YouTrip
Spending with YouTrip card
- Why is the exchange rate/transaction amount for SmartExchange™ subject to changes?
- Why is my transaction shown as Pending?
- Why does my exchange rate change after my transaction?
- Do you support mobile payment?
- What can I do if I have insufficient amount during my trip?
- Which currency wallet will be deducted for my overseas transactions?
ATM withdrawals
Fees
- What are the fees involved in using a YouTrip account?
- Is there any processing fee when I top up my account?
- Is there any fee for ordering a replacement YouTrip card?
- Is there transaction fee per currency exchange charge?
- Is there any annual fee for my YouTrip card?
- Is there any fee for getting a YouTrip card?
Security
- Is my data safe with YouTrip?
- Is my YouTrip balance refundable?
- Where can I download the transaction dispute and chargeback form?
- How do I get a replacement card due to lost, damaged or faulty chip?
- What happens if I lose my mobile phone and YouTrip card?
- What should I do if I lose my YouTrip card?