You will only be able to withdraw balances from the Transferable Balance, in SGD currency.
We encourage you to exchange currency from other wallets to SGD currency first in to obtain a higher transferable balance.
Transferable balances will only apply to funds topped up into your account after 22 July 2024, 00:00 hrs. These include:
- Top-ups done via PayNow and Linked Bank Account (eGIRO)
- Reversals from transactions using PayNow or Linked Bank Account top-ups
- Dispute Credit or Dispute Resolution
- Merchant Refunds
- Insurance Cashback
- YouTrip Surprise Cashback
- YouTrip Perks Cashback
Important Note:
Transfers are limited to the list above. All other balances including card top-ups via debit and credit card and card top-ups via Apple Pay cannot be withdrawn.
You may also write in to us at customer@you.co with the email subject 'Transferable Balance Statement Request' if you want a copy of your statement.