Can pending transactions be cancelled?
We are unable to cancel or reverse a pending transaction. To cancel the transaction, you will need to contact the merchant directly.
What should I do if the merchant won't cancel the transaction or if I suspect fraud?
If the merchant refuses to cancel the transaction or you suspect fraudulent behaviour, you can submit a chargeback dispute. You may refer to this FAQ for more information on how to submit a chargeback dispute.
In what scenarios might a merchant later cancel or not clear a transaction?
Some common scenarios include,
- Pre-authorisations at petrol stations, hotels, and car rental companies:
- Typically these pre-authorised transactions will be automatically refunded to your account within a few days
- Ride-hailing and food delivery services:
- Payment would be reversed if the service is not completed within a few days
- SimplyGo balance check:
- You may refer to this FAQ to learn more about using SimplyGo and its charges