Spending With YouTrip
- What should I do if I have an issue with a transaction?
- Why am I charged twice when paying for petrol in Malaysia?
- How do I use my YouTrip card?
- What are some platforms that cannot accept payments with YouTrip?
- Can my YouTrip card be used for public transport?
- Can I use my YouTrip card for public transport rides outside of Singapore?
- Why can't I use my YouTrip card for Bus/MRT rides in Singapore?
- How can I get more information on my public transport transactions?
- Why does my SmartExchange™ amount for my petrol payment look incorrectly charged?
- Why was my petrol payment deducted from my SGD wallet instead of my MYR wallet, even though I had enough funds in MYR?
- Why is my payment pending?
- Can I cancel my pending payment?
- The merchant has cancelled but why is my transaction still pending?
- Why is my payment declined?
- Why is my payment reversed?
- What should I do when my payment is charged more than once?
- What should I do when I am charged a different amount than expected by the merchant?
- Why is the exchange rate/transaction amount for SmartExchange™ subject to changes?
- Why does my exchange rate change after my transaction?
- Why is my payment charged in a different currency?
- Which currency wallet will be deducted for my overseas transactions?
- What are my YouTrip wallet limits?
- Can I set a different wallet limit?
- How do I change my online transaction limit?
- What should I do if my refund is not reflected?
- What can I do when I am having issues with my refund?
- Can I receive tax refunds with my YouTrip card?
- How do I redeem deals on YouTrip Perks?
- Why is my YouTrip Perks cashback missing or incomplete?
- How do I claim rewards or cashback from YouTrip's social campaigns?