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  2. Spending With YouTrip

Spending With YouTrip

  • What should I do if I have an issue with a transaction?
  • Why am I charged twice when paying for petrol in Malaysia?
  • How do I use my YouTrip card?
  • What are some platforms that cannot accept payments with YouTrip?
  • Can my YouTrip card be used for public transport?
  • Can I use my YouTrip card for public transport rides outside of Singapore?
  • Why can't I use my YouTrip card for Bus/MRT rides in Singapore?
  • How can I get more information on my public transport transactions?
  • Why does my SmartExchange™ amount for my petrol payment look incorrectly charged?
  • Why was my petrol payment deducted from my SGD wallet instead of my MYR wallet, even though I had enough funds in MYR?
  • Why is my payment pending?
  • Can I cancel my pending payment?
  • The merchant has cancelled but why is my transaction still pending?
  • Why is my payment declined?
  • Why is my payment reversed?
  • What should I do when my payment is charged more than once?
  • What should I do when I am charged a different amount than expected by the merchant?
  • Why is the exchange rate/transaction amount for SmartExchange™ subject to changes?
  • Why does my exchange rate change after my transaction?
  • Why is my payment charged in a different currency?
  • Which currency wallet will be deducted for my overseas transactions?
  • What are my YouTrip wallet limits?
  • Can I set a different wallet limit?
  • How do I change my online transaction limit?
  • What should I do if my refund is not reflected?
  • What can I do when I am having issues with my refund?
  • Can I receive tax refunds with my YouTrip card?
  • How do I redeem deals on YouTrip Perks?
  • Why is my YouTrip Perks cashback missing or incomplete?
  • How do I claim rewards or cashback from YouTrip's social campaigns?
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