1. Contact the merchant first.
- This is the fastest way to reach a resolution
- Review the merchant’s refund policy on their website or terms of use
- Reach out to the merchant for clarification on the refund amount and process
2. I have already contacted or failed to contact the merchant, what should I do?
If you are experiencing issues with refund, such as incorrect amount, merchant no longer operational, merchant refuses to refund,
- You may file a chargeback dispute
- Make sure to include documentation of your attempts to contact the merchant as supporting evidence.
- If merchant no longer operational, include the proof as supporting evidence, it can be a unresponsive email thread
You may refer to this FAQ for more information on how to submit a chargeback dispute.