Why is my payment reversed?

Here are the common reasons for reversed transactions:

1. Merchant reversal

• The payment may be reversed if the merchant cancels the transaction or fails to claim the funds within 8 days.
• Contact the merchant for more details or to resolve any issues. 
• Do note that they may charge you again at a later date.

2. Pre-Authorisation payment

• Pre-authorisation payment is common for transactions related to transportation, car rentals, or accommodations. 
• The pre-authorised amount may be reversed to your account and the final transaction will be processed later once the merchant calculates the final amount. 
• This process ensures that the correct amount is charged for services rendered.