eSIMs make travel easier, but we understand that sometimes things don't always go as expected.
If you encounter any difficulties in installing and using your eSIMs, we are here to help.
As per guidelines specified in our Refund Policy, please note that we can only process your refund if:
- You are unable to install your eSIM and have zero consumption on your subscription.
- Your refund request is initiated within 45 calendar days of purchase.
If you would like to make a refund, please contact our Customer Experience Team at customer@you.co with the email subject 'eSIM Refund’.