Here are some common reasons why you may find yourself unable to make or receive a transfer from another YouTrip user via YouTrip Send:
Sender has exceeded the transfer or daily limit
The maximum transfer amount is S$1,000 (or its currency equivalent) per transfer, and there is a daily transfer limit of S$5,000 (or its currency equivalent) per day.
For YouTrip Family: The maximum transfer amount is S$1,000 (or its currency equivalent) for a child per day, and only if the parent has enabled YouTrip Send or Receive permissions for the child on their app.
Receiver has exceeded the wallet limit
At any point in time, you can hold a maximum of S$20,000 (or equivalent in other currencies) in your YouTrip wallet. If the amount you wish to send causes the receiver's wallet to exceed their wallet limit, the transfer will not go through.
For YouTrip Family: The maximum wallet limit is S$5,000 (or equivalent in other currencies) in child's YouTrip wallet.
Receiver has exceeded the annual transaction limit
The current annual transaction limit is S$100,000 (or equivalent in other currencies). If a transfer causes the receiver to exceed this limit, you won't be able to make a transfer.
For YouTrip Family: Annual transaction limit is S$20,000 (or equivalent in other currencies).
Receiver's account is not eligible for transfers
If the receiver has had their account suspended, they will not be eligible to receive money in their YouTrip account.
Receiver has a different phone number registered with YouTrip
If the receiver has changed their phone number or has a different number registered to their YouTrip account, you may not be able to locate them in your contact list to make a transfer. Enter their registered mobile number instead to make the transfer.