Some common reasons you may decide to unlink your bank account include,
- You would like to link a different bank account instead
- You've set an expiry or a payment limit and would like to amend it
- Your previous linked bank account has expired and you would like to link it again.
Please note that only one bank account can be linked at a time. If you wish to change the linked account, you will need to unlink the current/existing one before linking a new bank account.
DBS/POSB Bank
Unlinking your DBS/POSB bank account
To unlink your DBS /POSB bank account, follow the steps below:
1) Tap on 'Change' to select your top-up method
2) Select your existing linked bank account and tap on 'Unlink bank account'
3) Confirm your decision by tapping 'Unlink Now'
4) You will be redirected to the Bank's page to log in with your banking credentials
5) Review the current eGiro arrangement that you want to delete
6) Submit your request to unlink
7) You will be redirected back to YouTrip to inform you that we've gotten your request
It may take a while for the request to be approved by the bank. Once approved, you should receive an email and app notification from YouTrip informing you of the approval.
You are now set to link a fresh bank account!
OCBC Bank
1) Tap on 'Change' to select your top-up method
2) Select your existing linked bank account and tap on 'Unlink bank account'
3) Confirm your decision by tapping 'Unlink Now'
4) You will be redirected to the Bank's page to log in with your banking credentials
5) You will need to authenticate using your banking app's digital token
6) Review the current eGiro arrangement that you want to delete
7) Submit your request to unlink
8) You will be redirected back to YouTrip to inform you that we've gotten your request
It may take a few minutes for the request to be approved by the bank. Once approved, you should receive an email and app notification from YouTrip informing you of the approval.
You are now set to link a fresh bank account!
UOB Bank
Unlinking your bank account (for UOB account)
To unlink your UOB bank account, follow the steps below:
1) Tap on 'Change' to select your top-up method
2) Select your existing linked bank account and tap on 'Unlink bank account'
3) Confirm your decision by tapping 'Unlink Now'
4) You will be redirected to the Bank's page to log in with your banking credentials
5) You will need to authenticate using your banking app's digital token
6) Review the current eGiro arrangement that you want to delete
7) Submit your request to unlink
8) You will be redirected back to YouTrip to inform you that we've gotten your request
It may take a while for the request to be approved by the bank. Once approved, you should receive an email and app notification from YouTrip informing you of the approval.
You are now set to link a fresh bank account!
For other supported banks
List of other supported banks
Standard Chartered
HSBC
Unlinking your bank account (for other supported banks)
1. Tap on 'Change' to select your top-up method
2. Select your existing linked bank account and tap on 'Unlink bank account'
3. Confirm your decision by tapping 'Unlink Now'
4. You will be redirected to the Bank's page to log in with your banking credentials
5. Log in using your internet banking credentials
6. Submit and confirm your request to unlink
7. You will be redirected back to our YouTrip page to inform you that we've gotten your request
8. Once approved, you should receive an email and app notification from YouTrip informing you of the approval
You are now set to link a fresh bank account!
You can refer to this FAQ for a step-by-step guide on how to link a fresh bank account.