1. Attempted via PayNow UEN
Top ups via PayNow must be done using a QR code. Here’s how:
- Generate a one-time use PayNow QR code from the YouTrip app.
- Upload this QR code to your banking app to complete the top-up.
Top ups attempted via Transfer with UEN or by using the PayNow transfer history will not work.
Important Note: For a successful PayNow top up, ensure you upload the QR code generated from your YouTrip app.
2. QR Code Technical Error
There may be an unexpected technical error with the QR code function, which can cause the top up to fail. If this happens, try generating a new QR code and attempt the top-up again.
3. Payment Declined by Our System
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Exceeded Annual Transaction Limit:
If you have exceeded the annual transaction limit of SGD 100,000.00 (or equivalent in other currencies) -
Exceeded Wallet Limit:
If you have reached the wallet limit of SGD 20,000.00 (or equivalent in other currencies)
Why is there a limit?
As regulated by the Monetary Authority of Singapore (MAS), the maximum limit your YouTrip wallet can hold at any point in time is SGD 20,000.00 – regardless of the currencies, this value is held in.
YouTrip is a Major Payment Institution regulated by the MAS. Thus, there’s a limit to how much you can hold, withdraw, and spend with local e-wallets. The annual spending limit is consistent across all e-wallets like YouTrip, GrabPay, and others in Singapore.
How long does it take for a top up to be processed?
Typically, top ups are processed immediately. However, in some cases, there may be a delay in our system, and your transaction may be held in a "Pending" state, which should be completed within a few hours.
Why is my top up still reflected as "Pending" or not showing in the app?
You can refer to this FAQ to find out more on "Pending" top ups.