How do I replace my child's physical card?

If your child's physical card is faulty or damaged, you can request a replacement card in 2 ways: via your own account or your Child's account.

To order a replacement via your Child account:

1. Tap the ‘Cards’ icon via your Child's YouTrip app homepage
2. Tap ‘Manage’ and select ‘Card Replacement’
3. Confirm your delivery address. If you need to update your residential address, refer to this FAQ here
4. You may need to enter your Debit/Credit card details for the card replacement fee of SGD 10 to be charged if you have never added a linked bank card via the Top-Up function.
5. Tap ‘Slide to Order’

To order a replacement via your own YouTrip account:

1. Open your YouTrip app and switch to your Child's account view
2. Tap 'Manage' and then 'Manage card'
3. On your Child 'Card' tab, tap 'Manage' and select 'Card replacement'
4. Confirm your delivery address. If you need to update your residential address, refer to this FAQ here
5. You may need to enter your Debit/Credit card details linked to your child's account (select & link card in the child top-up page) for the card replacement fee of SGD 10 to be charged to your child's account if you have never added a linked bank card via the Top-up function to the child. 
6. Tap 'Slide to Order'