How do I update my mailing address?

1. Open the App:
   • Tap the ‘More’ icon on the bottom right corner of the YouTrip app homepage
   • Tap on 'Personal Information'
   • Tap 'Mailing Address' to edit the address where you want the card to be sent to
      
2. Submit your New Address:
   • Enter your postal code: Note that it has to be a Singapore-registered 6-digit postal code
   • Enter your unit number: Input ‘-’ if the unit number is not applicable (residents living in landed properties)
   • Enter the address in the following format:
     Postal Code
     Building, Street, etc
     Unit Number

If you’re required to submit your address update manually, kindly prepare the following documentation.

What are the identification requirements?

• For Singapore Citizens or PR Holders:
  • Ensure your new address matches your NRIC.

• For Other Pass Holders:
  • Prepare one of the following IDs and proof of address:
    • Employment Pass
    • S Pass
    • Work Permit
    • Student Pass
    • Long-term Visit Pass
    • Dependant's Pass
    • EntrePass
    • Work Holiday Pass
    • Training Work Permit

What are the acceptable Proof of Address (POA)?

• Utility bills (e.g., electricity, water)
• Bank or credit card statements
• Internet/mobile phone/pay TV statements
• Employer letter stating new address
• Government-issued documents (e.g., IRAS, CPF, ICA)

All POAs also have to be dated within the last 6 months and reflect your full name on them.

If you’re having trouble updating your address on the app, or if your address doesn’t appear correctly, reach out to us, and we’ll help you get it sorted.

Need further assistance? Tap on More > Help > Contact Us in the app, and our team is ready to support you!