Here are some common reasons for declined payments and what you can do:
Insufficient funds
Verify that your account has sufficient balance to cover the transaction amount. You may refer to this FAQ on how to top up your account.
Exceeded Online Transaction Limit
Online payments will fail if it exceeds the default limit that is set at S$1,000. You may refer to this FAQ on how to change your online transaction limit.
Locked card
Please check on the status of the card in the app and ensure that the card is not locked before attempting the payment.
Have not activated card
Ensure that your card has been activated, especially if it is new or recently replaced. You may refer to this FAQ to learn more about card activation.
Contactless payment issues
Contactless payments might fail if there are issues with the card's chip or reader. Consider using the chip insertion method instead.
Transactions that are not allowed
Some platforms may not accept payments using YouTrip. This may include online trading merchants and international charitable organisations. Consider using a different debit/credit card. You may refer to this FAQ to find more examples.
Payment flagged as suspicious
Verify that the transaction and the merchant you’re making it to is legitimate. Refer to this FAQ on how to let us know.