For your safety, we monitor all transactions and may occasionally decline the transaction or temporarily suspend your card as a precaution if the transaction looks suspicious.
If you have verified that the merchant is legitimate and the transaction is authorised by you, please contact us at customer@you.co. Our team will review the transaction and advise whether similar future transactions can be authorised.
Please note that for security reasons, we are unable to override real-time declines. Each request is assessed carefully to help keep your account and funds safe.