What can I do if I do not receive my Physical card?

All Physical card deliveries should take 5 to 7 days to reach you. In the meantime, you can continue to use your YouTrip Virtual card while waiting.

New Cards

1. Tap the ‘Cards’ icon on the YouTrip app homepage
2. Check the expected delivery date stated on the app
3. If it has exceeded the date shown, contact our Customer Experience Team by using the
   'Let Us Help You' function in the app or emailing us at customer@you.co.
   
   

Renewal and Replacement Cards

If it has been more than 7 days from the date of request, contact our Customer Experience Team by using the 'Let Us Help You' function in the app or emailing us at customer@you.co.

Self-Collection

• All cards will be delivered to the registered address via SingPost.
• We do not offer any self-collection service in Singapore.