If you are experiencing difficulty signing up, try to reinstall and download the latest app version first.
Here are some common scenarios and what you can do.
Unable to receive an email verification from YouTrip
Check if the email address you entered is accurate. Also, check your email's 'Spam' and 'Junk' folders.
Display issue
Your app's display might be affected by the display settings on your device. Please check and adjust the display settings on your device.
Issues taking a picture or screen recording during verification
Try again with a well-lit background. Also, check the camera settings on your device.
In the middle of signing up and didn’t complete
Restart the application as a fresh applicant, finish the verification process and submit application until there is a reference number provided on the final screen.
Issues signing up via SingPass MyInfo
Try submitting your application through the manual process instead. You can refer to this FAQ to learn how to sign up manually.
Issues signing up manually
Physical IDs are required for photo taking when signing up manually. If you don’t have a physical version of your ID, you can refer to this FAQ to sign up via SingPass MyInfo instead.