If you're facing difficulties completing your application, it could be due to the following reasons:
1) Unaccepted ID photo submission
A) Blurred ID
B) Glare on ID
C) Digital copy of ID
D) Information on ID is missing/blocked
E.g. Chipped ID
E.g. Information blocked by an object
2) Unaccepted proof-of-address submission (for foreigners only)
When submitting your proof-of-address, please submit one of the documents below, dated within the last 6 months:
- Utility bills (electricity, water, refuse collection), rates or tax bills
- Bank or credit card statements (including e-statement)
- Internet / mobile phone / pay TV statement
- Letter from employer stating current address
- Government-issued documents stating address (e.g. IRAS, CPF, ICA)
3) Information entered does not tally with documents submitted
Top reasons include:
- 'Residential address' entered differ from ID.
- 'ID number' entered differ from ID
- 'Surname' and 'Given name' entered differ from ID. Please refer to the image below as a guide to what 'Surname' and 'Given name' refers to.