As part of our review process, we may contact you to request additional information or documents to verify certain account or transaction activity. This helps us keep your account secure.
There’s likely nothing wrong with your account, but this is just a routine check that we’re legally obligated to perform. These checks are routine and are carried out in line with regulatory requirements set by the Monetary Authority of Singapore (MAS).
As a Major Payment Institution, YouTrip is required to comply with MAS regulations to help prevent fraud, identity theft, money laundering, and other illicit activities, and to ensure that our platform remains safe for all users.
For more information, you may refer to the Monetary Authority of Singapore’s official explanation here.
We appreciate your patience and cooperation during the verification process.
If you are unsure about the authenticity of any email you have received, do not share your personal or account information. Instead, please contact us directly at +65 6904 9334, and our Customer Service team will be happy to assist.