There are a number of reasons why we may need to suspend your account temporarily. We may reach out to you via email enquiring for further information or documentation first to keep your account safe.
As such queries are time-sensitive, we may temporarily freeze your account if we don’t hear back from you.
If that happens, write back to us at customer@you.co or give us a call at +65 6904 9334 instead and we’ll assist you with the unfreezing of your account.