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  1. Support Center – YouTrip
  2. Security

Security

  • How do I know if the email I have received from YouTrip is genuine?
  • What is 3D Secure and how do I use it?
  • Why is my account suspended?
  • Why do I have to replace my card?
  • Why do I have to verify my source of funds?
  • Why do I have to verify my ID or other documents/information?
  • How do fraudulent transactions occur?
  • Is my data safe with YouTrip?
  • Is my YouTrip balance refundable?
  • How do I submit a transaction dispute and chargeback request?
  • How do I get a replacement card due to lost, damaged or faulty chip?
  • What happens if I lose my mobile phone and YouTrip card?
  • What should I do if I lose my YouTrip card?
  • What happens if I suspect there is unauthorized access to my YouTrip account?
  • What should I do if there are unfamiliar transactions in my YouTrip account?
  • How do I change my PIN?
  • What should I do if I can't log in to my YouTrip account?
  • What happens if I forget my login PIN?
  • Can I log in to multiple devices with my YouTrip account at the same time?
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