What do I do if I'm a victim of fraud or scam?

Suspect you’ve been a victim of fraud or scam? Here’s what you can do to protect yourself:

• Lock your Physical/Virtual card
  • This is to prevent further transactions from being made
  • Refer to this FAQ on how to lock your card(s)

• Change your App PIN
  •  Refer to this FAQ on how to change your App PIN
  • If someone else has access to the email account you used to create your YouTrip account, change the password of your email account as well
    
    
• Report your case to fraud-reporting@you.co
  
  
• Activate Kill Switch
  • Call +65 6904 9334
  • Refer to this FAQ on how to stop any new transactions from happening and immediately suspending your YouTrip account
    
    
• Make a local police report here
  • Only if your card is lost, stolen, or being used fraudulently
  • This report may be required during our internal investigation process