For transactions that you do not recognise, you may report the transaction(s) directly via our in-app transaction reporting.
To report an issue with your transaction(s) through the app, follow the steps below:
1) Reinstall your App to an updated version of 4.19 or higher
2) Let the application load for up to 3 minutes first before reporting the transaction(s).
3) Tap on the transaction(s) that you would like to raise a dispute
3) Tap on "Raise an issue for this transaction"
Note that you can only submit a dispute within 45 days of the transaction date.
Once your dispute is submitted, the affected card will be immediately suspended. Our team will review your submission and notify you via email and in-app notification within 3 days, and if eligible, a complimentary card replacement will be issued.
Please take note that a S$15 handling fee for chargeback may be applicable if a false declaration has been made, and subsequently proven by internal investigation alongside evidence from the merchant. We value your understanding and cooperation in working towards a fair resolution of chargeback cases.