What should I do if I lose my Physical YouTrip card?

If you have access to your app

1. Tap the ‘Cards’ icon on the YouTrip app homepage
2. Toggle to the Physical Card
3. Tap ‘Lock’ card to prevent future unauthorised transactions
4. Tap ‘Manage’ and select ‘Card Replacement’
5. You're also advised to make a local police report if your card is lost, stolen or being used fraudulently, as it may be required during our internal investigation process.

If you don’t have access to your app or found a YouTrip Card

Please contact our Customer Experience Team through any of the following channels:

• Call us at +65 6904 9334 (Note: this number is not toll-free)
• Write to us at customer@you.co