Depending on the purpose of the enquiry, we'll only reach out to you via email using one of four official email addresses. Check the email address of any email you receive to ensure it's from one of the following:
- firstname.lastname@example.org (This would only be sent for OTP authorisation)
We'll never ask you to provide one-time passwords or your YouTrip card number in full over email. If we do need to verify your identity over email, we typically ask for your Y-number on your Physical and/or Virtual card instead. This is not your card number and cannot be used for payments or top-ups.
If in doubt about the authenticity of an email you've received, don't share any personal or account information first but email our Fraud Reporting Team via email@example.com or give us a call at +65 6904 9334 instead.