1. Check the Merchant’s Refund Policy
Each merchant has a unique refund policy. Review the merchant’s website and terms & conditions for details. Once the merchant has processed your refund, it generally takes 8–10 working days to be reflected in your YouTrip account.
2. Contact the Merchant
If the refund is not reflected after 10 working days, contact the merchant to verify if the refund was processed successfully.
3. Tracking Refunds
Unfortunately, we cannot track the status of the refund until the funds are received.
4. Filing a Chargeback Dispute
If the merchant is not responsive, you can submit a chargeback dispute. Ensure you provide all relevant evidence.
If you encounter any discrepancies, document all communication with the merchant and retain receipts or other evidence to support your chargeback request.
You may refer to this FAQ for more information on how to submit a chargeback dispute.