Common scenarios of charges by types of merchants and possible reasons:
- Car Rentals
- Additional charges: You may be charged for additional services such as insurance, GPS, or fuel.
- Damages or fees: Charges for damages, late returns, or cleaning fees.
- Accommodations
- Incidentals: Charges for minibar usage, room service, or other in-room amenities.
- Taxes and fees: Local taxes, resort fees, or other service charges added to your bill.
- Cruises
- Onboard purchases: Charges for excursions, dining, spa services, or other activities.
- Gratuities: Automatic gratuities or service charges added to your account.
If you were charged a different amount than expected by the merchant, please follow these steps:
- Contact the merchant: Reach out to the merchant to clarify the charge. This is often the fastest way to get a resolution.
- File a Chargeback: If the issue is unresolved, file a chargeback dispute request. Ensure you provide all relevant evidence.
If you encounter any discrepancies, document all communication with the merchant and retain receipts or other evidence to support your chargeback request.
You may refer to this FAQ for more information on how to submit a chargeback dispute.