Some common reasons why you might be facing issues submitting your chargeback via the app,
- App version is not updated to a version of 4.19 or higher
- The transaction is more than 45 days old
- You have submitted more than 35 transactions for a dispute in the past
If you are not able to report the transaction(s) directly via our in-app transaction reporting, tap on More > Help > Contact Us in the app and our team is ready to support you!