Your YouTrip card(s) may be suspended if one or more of the following situations apply:
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We have detected suspicious activity: We proactively monitor all accounts for security reasons. Your card may be suspended if we detect suspicious activity or believe your card details may have been exposed, for example, due to a security breach involving a third-party merchant you previously transacted with. This can happen even if all your transactions to date are legitimate.
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You have asked for our help to suspend access to your account, or one of your card(s).
- Your work pass has expired: We will temporarily restrict access to your account until a valid work pass is provided and verified by our Customer Service team.
What should I do next?
In the case of fraudulent or scam transactions:
- Open your YouTrip app for further information and next steps.
- Check if you might have also received any emails from us with the details of the suspicious transaction(s).
- If your physical card is suspended: We will ask for your mailing address so we can mail a replacement card to you. In the meantime, you can continue to use your virtual card for transactions, including in-store transactions via Apple/Google Pay.
- If it is your virtual card that has been suspended: We will process your virtual card replacement. In the meantime, you can use your physical card, which can also be added to Apple/Google Pay.
In the case of an expired work pass:
- You can expect an email from our customer service (customer@you.co), requesting photos of your physical ID (front and back) and proof of address. Upon verification of a valid work pass, your cards will be made active, and you will be able to use them again.