To keep your account active and secure, we need to ensure that the identification document linked to your YouTrip account remains valid and up to date.
Once an ID has expired, it can no longer be used to verify your identity. If your ID has expired, you'll need to update it so we can continue providing you with uninterrupted access to your account and services.
Which IDs are affected?
This applies to non-NRIC identification documents, including:
- Employment Pass
- S Pass
- Work Permit
- Student Pass
- Long-Term Visit Pass
- Dependant's Pass
- EntrePass
- Work Holiday Pass
- Training Work Permit
If your account is linked to one of the documents above and it has expired or is approaching expiry, you'll be prompted to update it.
What happens if I don't update my ID?
You'll have a 12-month grace period from the time we notify you to update your identification document.
During this period, you can continue using your account as usual while arranging for your new ID.
If your ID is still not updated after the 12-month grace period, your YouTrip account will be suspended until a valid identification document is provided and successfully verified.
Once your ID has been updated and verified, your account access will be restored and you can continue using your YouTrip account as usual.
How do I update my ID?
Once your new ID is ready:
- Ensure your latest identification details are reflected in Singpass
- Open the YouTrip app
- Tap on the ID renewal banner or prompt displayed in the app
- You'll be redirected to Singpass to retrieve your latest information
- Review and confirm your details
- Submit the update
Once completed successfully, your identification records with YouTrip will be updated automatically.
We recommend updating your identification document as soon as it becomes available to avoid any disruption to your account access.
If you need to register for Singpass MyInfo, you may do so here.