Requesting a Refund
To cancel or change your travel policy, kindly contact our partner insurer, HL Assurance Pte. Ltd, directly at service@hlas.com.sg. Include your policy number and your request in the subject header. An example would be as follow: YouTrip - Policy Number - Change of travel dates
All refund updates will be sent via email. You can also call them at +65 67020202 (9 am to 6 pm from Monday to Friday) to check on your refund status.
Submitting a Claim
If you have a travel claim, kindly submit your claim online within 30 days after the occurrence or contact our partner insurer, HL Assurance Pte. Ltd, directly at claims@hlas.com.sg. Include your policy number and your request in the subject header. An example would be as follow: YouTrip - Policy Number - Claim
All claim updates will be sent via email. You can also call them at +65 69226003 (9 am to 6 pm from Monday to Friday) to check on your claim status.
Emergency Assistance
If you require any other travel and emergency assistance, please contact their 24-hour Emergency Hotline at +65 69226009.